Exam Centre Private Candidate Terms and Conditions

As a private candidate, you take full responsibility for filling the exam application accurately, being aware of the conditions and fees on the Exam Application form. InterGreat Education Group cannot be held responsible for mistakes in the completion of your form. You MUST familiarise yourself with the rules of examinations and certification as issued by your exam board. These are available on the exam boards’ websites and will be sent with your statement of entry timetable.

You will also behave accordingly on our premises and when communicating with our staff. Threatening and abusive behaviour will not be tolerated and will always be reported to the Awarding Bodies and appropriate authorities.


1. Data protection

  • Data Protection Act 1998: The information on this form will be held both electronically and as a hard copy for the purposes of student account administration within InterGreat Education Group and affiliated centres only. Data will not be disclosed to any external without your express written consent.

  • We work with various affiliated centres and we may forward your details to them for the purpose of exam registrations. We will fill in application forms on behalf of you and submit applications adhering to their terms and conditions.

2. Document Checklist – To be included with the application

  • Photo ID (can be scanned and emailed back): A valid passport, valid photographic EU identity card, valid photographic driving licence, valid armed forces identity card, valid police warrant card/badge, valid airport employees security identity pass, Citizen Card, valid photographic firearm certificate, valid Government-issued identity card, SMART card, electoral identity card, photographic disabled badge, NUS card photographic (National Union of Students), photographic university/college ID card, company ID card of nationally recognised company (photographic), Council issued bus pass. 

  • You are required to bring your Photo ID with you to the exams.

3. Exams and registration

  • You are solely responsible for answering all questions in the application form honestly, completely and to the best of your knowledge and also for ensuring that any assumptions are correct. Failure to do so may lead to incorrect exam registrations and not being able to sit for exams.

  • InterGreat Education Group cannot be held responsible for mistakes in the completion of your form.

  • Please note that "Certificate Delivery Address" will be automatically treated as the address that InterGreat Education Group will deliver your original exam certificates, if InterGreat Education Group does not receive a replying email from you within 3 months after the certificate confirmation email is sent by InterGreat Education Group.

  • Please note that all the correspondences will be conducted via emails, so that we strongly recommend you to check your email inboxes and/or spams regularly to avoid any miscommunications. InterGreat Education Group is not responsible for any coincidences/consequences to your exams sitting/results should you fail to do so.

  • You are solely responsible to ensure that any exam or services you purchase meet your needs. InterGreat Education Group is not responsible for your grades and marking as we only facilitate exams on behalf of exam boards.

  • If you have not sat any examinations before in the UK, you will not have a UCI or ULN. If you have a UCI and ULN then you can find it on your previous certificates and Statement of Entry, along with our school’s Centre Number.

4. Accuracy of Entry Codes

  • It is vital that you provide clear unambiguous information with regard to the examinations you wish to be entered for.  This means correct unit codes and (where relevant) option details.

  • Please note - if the information supplied by prospective candidates is missing or in any way misleading or ambiguous, the entry will not be accepted.   

  • If you provide us with a valid entry option code but you come to discover during the examination that you have provided a code that is incompatible with the topics/themes/subject areas you have studied and therefore prepared for, there is nothing that we will be able to do to rectify the situation. Entry fees will NOT be refunded under these circumstances.

5. Access arrangements

Prospective private (external) candidates who require extra time in their examinations should inform InterGreat Education Group at the time of registration. Supporting documentation for additional time allowances is also expected at this time. Special requirements and extra time requests must be approved by the exam board/SENCO of the allocated centre.

All students who require access arrangements have to provide ALL (but not limited to) of the following documents: 

  • The most recent Educational Psychologist’s Report for the candidate, including results of all tests.

  • Examples of recent pieces of written work by the candidate, preferably in the subject(s) the candidate is seeking to take at InterGreat Education Group as a private (external) candidate.  In addition, to comply with JCQ regulations external candidates MUST attend College and sit mock examinations or timed controlled assessments with the access arrangement in place in order that the college can confirm that the access arrangement remains appropriate.

  • The Joint Council for Qualifications (JCQ) Form 8 (all three sections 1, 2 and 3) which should have been completed and signed by an appropriately qualified specialist assessor at the candidate’s previous school, as part of their application for additional time in examinations on behalf of the candidate.  Unsigned forms will not be accepted; an electronic signature is acceptable.  You must also provide a copy of the qualification certificate of the assessor who signed the completed form 8.  We also require a completed and signed current JCQ Data Protection Notice.

  • As a private centre, we have limited facilities for access arrangements and private candidates are expected to pay for additional services. 

  • Any requests for access arrangements linked to a medical condition must be backed up by a valid, up to date consultant doctor’s certificate or hospital letter which describes the circumstances in as much detail as possible, and makes clear how the examination performance will be affected by the medical condition and/or any side effects caused by drugs which have been prescribed. A GP letter is not sufficient, and will not be accepted; the evidence must come from a consultant specialist dealing in the particular medical field for which the access arrangement is being sought.

IMPORTANT: under no circumstances will we accept applications from potential private (external) candidates who bring us out of date and/or incomplete documentation, promising to rectify the situation at a later date. Likewise, no applications for access arrangements will be considered after the deadline shown in the sections on how to enter for AS/A level and GCSE / IGCSE examinations. It is regretted that we cannot guarantee that we will accept every application from potential private (external) candidates requiring access arrangements. Our decision whether to accept a particular application is final and is non-negotiable.

6. Exam Fees

  • Entries cannot be made until payment is received in full. Payment can be made by Bank transfer or card payment. 

7. What is covered by your examination entry fees?

When you register as a private candidate at the InterGreat Education Group, you will be entered for the correct examinations in the name given in your proof of identity; and we undertake to:

  1. Provide you with your Examination Statement of Entry ("timetable")

  2. Solve any timetable clashes for examinations at the InterGreat Education Group

  3. Send you any relevant pre-release material at the earliest possible opportunity

  4. Organise all your examinations efficiently

  5. Ensure that your scripts are sent by secure delivery methods to the examination boards

  6. Provide you with your results on a relevant day(s), plus information on post-results services

  7. Provide you with any post-results services you may request once these have been paid for

8. Refunds and cancellations

  • Cancellation requests must be sent to exams@intergreat.com. No refunds will be issued for applications submitted after the entry deadline.

  • Where Government public health guidance leads to changes in the registered exams, refunds will not be available, but InterGreat Education Group will use reasonable endeavours to consider all other alternatives for the student.

  • Refunds will NOT be issued in the event of cancellation or failure to turn up for the examination at the correct time under any circumstances. In the event of exceptional circumstances – for example, a period in hospital which prevents the candidate from taking an examination – the entry will be deferred to a future examination session, which takes place no more than one year after the examination which was booked at the time the entries were registered and paid for. In the event that a candidate wishes to delay an examination beyond this period, then any future examination entries will have to be paid for, at the rate applicable at that time.

9. Statement of Entry and Exam Clashes

  • When your registration and payment is processed, a Statement of Entry will be emailed to your email address.

  • You have to go over the Statement of Entry carefully for any errors and notify us as soon as possible (within 3 days of issue) to resolve any issues. 

  • Clashes between examinations taking place solely at the InterGreat Education Group will be resolved by the Head of Curriculum, Assessment and Teaching. If there are two examinations at the same time on the same day, you will take one examination after the other, with a short break between examinations but under the centre’s full supervision.

  • We can only resolve clashes between AS / A level and/or GCSE / iGCSE examinations that are sit in our exam centre. Prospective private (external) candidates who have other examinations e.g. University exams that clash with the examination(s) a candidate wishes to take at the InterGroup Education Group should not apply to us as we will not accept the application. If a candidate registers with us as a private (external) candidate and withholds information from us about examination entries elsewhere which cause a clash, there will be no refund of entry fees from us if the candidate is unable to arrive at the InterGreat Education Group on time for their exams. It is the responsibility of any prospective private (external) candidates to ascertain the dates of any other examinations and check that they do not clash with the proposed examinations here before applying to us. A candidate who arrives late for the examination(s) at InterGreat Education Group due to a clash with another examination will not be guaranteed to be allowed the full time of the examination, and – depending upon how late he or she arrives – risks being marked absent on the official examination attendance register and not being allowed into the examination room at all. Again, in such circumstances, there will be no refund of examination entry fees paid to the InterGreat Education Group.

10. Exam regulations – on the exam day

 Regulations, including those set by the government regulators, require the following:

  • You must arrive on time. (We cannot accommodate late arrivals.)

    • All morning exams commence at 9.00am (doors open at 8.45am)(apart from International qualifications)

    • All afternoon exams commence at 1.30pm (doors open at 13.15pm)(apart from International qualifications)

  • You must bring your photo identification and all other required documents listed out in our listing emails sent to you before the examination days.

  • You must bring the correct stationery required to complete your examinations. No other items are allowed into the exam room, including bags, mobile phones, headphones etc.

  • No food or drink is allowed in the building. Only water in clear plastic bottles with no labels or markings is permitted.

We reserve the right to evict a candidate from an exam in the event of breaches to the above, or for any act which disrupts other candidates and staff. Eviction will also apply where a candidate is caught writing on tables or damaging fixtures and furnishings.

11. Results day and certificates

  • Results could be collected in the following 3 ways:

    • Deliver to a UK address - free of charge: If you prefer to have your certificate delivered to a UK address, the accurate details for delivery are required:

      • Recipient Name

      • Recipient Contact Number

      • Full UK Address

    • Deliver to an Overseas address - costs dependent on logistics company: If you require the certificates to be delivered to an overseas address, please note that associated delivery costs will be determined by the selected logistics company. The preferred address for arrangements are requested:

      • Recipient Name

      • Recipient Contact Number

      • Full Overseas Address

      • Postcode

    • Pick up from the Exam Centre - free of charge: You may choose to collect your certificate in person from our exam centre. The indication of your preference and in-advance notification of the collection date and time are required during the regular working hours, i.e. 9:30 am to 5:30 pm (UK Time), Mondays to Fridays (excluding bank holidays).

      • Exam Centre Address: 29 Threadneedle Street, London, EC2R 8AY

      • Photo ID Required

      • Or, the written consent for someone else to pick up the certificates on behalf with his/her photo ID required

12. Courtesy

Most students who apply to be private (external) candidates are friendly and polite.  On very rare occasions, we encounter people (in person or on the telephone) who fall short of accepted standards.  All applicants should be aware that no centre is obliged to take on a private (external) candidate and that examination boards will not intervene if a centre refuses to accept an individual as a private (external) candidate.  As with all other examination centres, we reserve the right to refuse to accept a prospective private (external) candidate and we are not obliged to give a reason if we decide not to accept an application. Our decision whether or not to accept an application from a private (external) candidate is final and non-negotiable.


Prospective private candidates will be asked to read and understand the above Terms and Conditions before payment is accepted and entries are registered